Terms of Service

These Terms of Service (“Terms”) govern your use of the Blair Digital Studios website and, together with any signed proposal, statement of work, or service agreement, the services Blair provides. By using the website, you agree to these Terms.

1. Services

Blair provides AI automation setup, CRM configuration, lead-response systems, consulting, integration, reporting, and related managed services. The scope, deliverables, timeline, fees, assumptions, and support level for paid work are defined in the applicable written agreement.

2. No guaranteed results

Examples, testimonials, estimates, and published outcomes illustrate prior experiences and are not guarantees. Results depend on factors including lead volume, offer, pricing, market conditions, data quality, client responsiveness, sales execution, operational capacity, and third-party platform performance.

3. Client responsibilities

Clients must provide accurate information, timely approvals, necessary access, legally obtained contact data, and appropriate staff participation. Clients are responsible for their services, offers, claims, customer relationships, and compliance obligations. Delays in access, content, decisions, or approvals may affect delivery dates.

4. Acceptable use and communications compliance

You may not use Blair’s services for unlawful, deceptive, abusive, or unauthorized activity. You are responsible for ensuring that calls, texts, emails, recordings, and marketing communications comply with applicable consent, telemarketing, privacy, recording, and industry rules. Blair may pause or refuse work that appears unlawful or creates material platform or reputational risk.

5. AI limitations and human oversight

AI-generated responses can be incomplete or incorrect. Systems are designed with scripts, knowledge, fallback paths, and escalation rules, but clients remain responsible for reviewing sensitive workflows and ensuring that qualified people handle decisions requiring professional judgment. AI should not independently provide legal, medical, financial, safety-critical, or other regulated advice.

6. Fees and payment

Fees, deposits, recurring charges, usage charges, taxes, and payment dates are stated in the applicable agreement or invoice. Unless otherwise stated, fees are non-refundable once the corresponding work has started. Late or failed payments may result in paused services.

7. Third-party platforms

Services may depend on platforms such as CRM, telecommunications, AI, scheduling, automation, hosting, or analytics providers. Their fees, terms, policies, availability, and technical behavior are controlled by those providers. Blair is not responsible for third-party outages, policy changes, account suspensions, or features outside Blair’s control.

8. Intellectual property

Each party retains ownership of materials it owned before the engagement. After full payment, the client receives the rights stated in the written agreement for custom deliverables. Blair retains ownership of its pre-existing methods, know-how, reusable components, templates, and general tools. Client data and brand materials remain the client’s property.

9. Confidentiality

Each party will use reasonable care to protect non-public business, technical, customer, and pricing information received from the other and will use it only for the engagement, except when disclosure is required by law or permitted in writing.

10. Suspension and termination

Service terms and termination rights are stated in the applicable agreement. Blair may suspend access for nonpayment, security concerns, unlawful use, material breach, or third-party platform restrictions. Upon termination, outstanding fees remain due and each party will handle access, exports, and transition obligations as stated in the agreement.

11. Disclaimers

The website is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Blair disclaims implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Specific warranties for paid services, if any, must be stated in the applicable written agreement.

12. Limitation of liability

To the maximum extent permitted by law, Blair will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, opportunities, or goodwill. Any aggregate liability relating to paid services is limited as stated in the applicable agreement.

13. Indemnification

You agree to defend and indemnify Blair from third-party claims arising from your unlawful use of the services, your content or customer communications, your breach of these Terms, or your violation of another party’s rights, subject to applicable law and any different terms in a signed agreement.

14. Changes to these Terms

We may update these Terms as services or legal requirements change. The effective date shows when the current version took effect. Continued use of the website after an update means you accept the revised Terms.

15. Contact

Questions about these Terms can be sent to hello@blairdigitalstudios.com.